Support

• Connecting a marketplace, shop, payment or carrier account, and fixing a connection that stopped syncing or asks to be re-authorised.
• Questions about the numbers: how profit, fees, VAT, advertising cost or inventory figures are calculated, and why a figure differs from your marketplace dashboard.
• Cost of goods, expenses, suppliers and purchase-order setup.
• Subscription, invoice and plan questions.
• Data export, account deletion and privacy requests.

Sending these four things with your first message usually saves a full round trip, because it lets us find your sync run without guessing:

• the marketplace or shop involved (for example Amazon DE, Etsy, Cdiscount);
• roughly when you noticed it, and whether it worked before;
• the page you were on and what you expected to see instead;
• for a wrong figure: the order number or SKU, so we can compare our stored record against what the marketplace returned.

Never send passwords, API keys or marketplace credentials by e-mail. We never ask for them — every connection is authorised by you, in your own marketplace account, and can be revoked there at any time.

Most sync failures come from an authorisation that expired or was revoked on the marketplace side. Open Settings → Connections, check the status badge on the affected channel, and reconnect it; the sync history table on the same page shows what each run fetched and where it stopped. If the channel is connected but a figure looks wrong, tell us the order number — that is almost always faster than a screenshot.

Your business data is yours. We process it to provide the service, never sell it, and never use it to profile your customers. Details are in the privacy policy, the German Datenschutzerklärung and the data-processing agreement (AVV). For access, correction, export or deletion requests, write to [email protected] from the address on your account.

If you believe you have found a vulnerability, report it to [email protected] with enough detail to reproduce it, and give us a reasonable window to fix it before publishing. We will confirm receipt and tell you when it is resolved. Please do not run load or denial-of-service tests against the service, and do not access data belonging to another seller.

If you are reviewing a Sellergoo integration or need a technical contact for an API partnership, write to [email protected]. The terms of service and privacy policy apply to every connected integration, and Impressum carries the full legal identity of the operator.